Return and Refund Policy

Last Updated: October 21, 2026

At YSDNW™, we aim to make returns and refunds clear and straightforward. This policy explains eligibility requirements, return steps, exchanges, damaged items, and refund timing.

1. Return Eligibility

You may request a return within 30 days of delivery when the product:

• Is unused and in its original condition
• Includes original packaging and tags where applicable
• Is accompanied by an order confirmation or other proof of purchase

Items that do not meet these conditions may be refused.

2. Requesting a Return

Before sending anything back, contact service@ysdnw.com with your order details and reason for return.

If the request is approved, we will provide the applicable return instructions and shipping information. Returns sent without prior authorization may not be accepted or processed.

3. Damaged, Defective, or Incorrect Products

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly at service@ysdnw.com.

Please include your order number and clear supporting photographs. After review, we may arrange a replacement or refund as appropriate.

4. Items That Cannot Be Returned

The following items are generally excluded from standard returns:

• Perishable goods, including food or beverages
• Customized or personalized products
• Gift cards
• Sale or promotional items

If you are unsure whether a product qualifies, contact us before shipping it back.

5. Exchanges

For an exchange, first request an authorized return for the original item. After the return process is confirmed, place a new order for the preferred replacement product.

This return-and-reorder method helps avoid delays caused by changing inventory.

6. European Union Orders

For eligible orders delivered within the European Union, consumers may have a 14-day cancellation or withdrawal right for any reason, subject to applicable legal conditions.

Products should generally remain unused, in original condition, and accompanied by their packaging and proof of purchase. This statutory right applies in addition to the standard 30-day return period where applicable.

7. Refund Processing

After an authorized return is received and inspected, we will notify you of the refund decision.

Approved refunds are:

• Sent to the original payment method
• Processed within up to 10 business days
• Subject to additional bank or card-provider processing time

If more than 15 business days have passed after refund approval, contact service@ysdnw.com for assistance.

8. Authorized Return Address

Do not send a return before receiving instructions from our support team. The authorized return location may differ from the company’s business address.

Business Address:
Dongguan Yao Tao Technology Co., Ltd.
Room 412, No. 19, Zhengqian Road
Nancheng Sub-district, Dongguan City
Guangdong Province, China

Email: service@ysdnw.com
Phone: +86 18466408609

YSDNW™ is committed to handling eligible returns fairly and providing clear support throughout the process.