FAQ

How do I place my order?

Shopping with YSDNW™ is simple:

1. Browse our collection and add your preferred items to the shopping cart.

2. Open your cart, review the selected products, and adjust quantities if needed.

3. Select Checkout and enter your email address and shipping details.

4. Review the available delivery options and enter a discount code if applicable.

5. Choose an available payment method and review your order total.

6. Submit your order and look for a confirmation email with your order details.

Please check your shipping information carefully before completing checkout. If you experience difficulties, contact us at service@ysdnw.com.

What if there are items missing or incorrect products when I receive my order?

We want you to receive the products you selected. If an item is missing or you receive the wrong product, email service@ysdnw.com with your order number, a description of the issue, and clear photos of the items and packaging when applicable.

Our team will review the information and explain the appropriate next steps.

How do I know that my order has been successfully submitted?

After your order is completed, a confirmation email should be sent to the email address provided at checkout. It contains your order number and purchase details.

If you cannot find the message, check your spam or promotions folder. If it is still missing, contact us with the email address used for your purchase.

I would like to change my items ordered. What should I do?

If you need to change a product, quantity, or shipping detail, contact us as soon as possible at service@ysdnw.com and include your order number.

Changes depend on the current processing status of your order. Once an order has been processed or dispatched, modifications may no longer be possible.

How do I add items to my cart?

Open the product page for the item you want, review its available options, and select Add to Cart.

You can continue browsing to discover more decorative accents or proceed to checkout when you are ready to purchase.

How do I view what’s in my shopping cart?

Select the shopping cart icon in the website header to review your chosen items.

Your cart displays the products and quantities selected, along with the applicable prices. Review these details before continuing to checkout.

How do I remove items from my cart?

Open your shopping cart and locate the item you no longer wish to purchase. Select the available Remove option beside that product.

The cart will update to reflect your changes. Check the revised order summary before proceeding.

How do I change the quantity of a particular item in my cart?

Go to your shopping cart and find the quantity selector beside the relevant product. Adjust the number as needed and allow the cart to update.

The order subtotal will reflect the revised quantity. Availability and quantity limits may vary by product.

What are the recommended browsers for this site?

For the best shopping experience, we recommend using an up-to-date version of a modern browser, such as:

• Google Chrome

• Apple Safari

• Mozilla Firefox

• Microsoft Edge

Keeping your browser updated can help improve compatibility, security, and checkout performance.

What are your payment options?

Available payment methods are displayed during checkout and may vary depending on your location and order.

Please select from the payment options presented on the secure checkout page and review your final order total before submitting your purchase.

How do I make payments using PayPal?

If PayPal is available at checkout, select it as your payment method to continue to the PayPal payment process.

Follow the instructions provided to sign in or complete the payment using the options available through PayPal. Review the transaction details before confirming your purchase.

If PayPal does not appear at checkout, choose another available payment method.

How do I use a discount code?

If you have a valid promotional code, follow these steps:

1. Add your chosen products to the shopping cart.

2. Continue to checkout.

3. Locate the discount code field, where available.

4. Enter your code and select Apply.

5. Check the order summary to confirm that the discount has been applied.

Discount codes may be subject to specific terms, eligibility requirements, and expiration dates. If a code does not work, check its conditions before contacting our support team.

What is your return & exchange policy?

We want you to understand your options before requesting a return or exchange.

Please review our Return Policy page for the applicable eligibility requirements, return procedures, and conditions. If you need clarification about a particular order, contact service@ysdnw.com before sending any items back.

Return and exchange requests are handled according to the applicable store policy.

How to return your item?

To begin a return inquiry, email service@ysdnw.com with your order number, the product name, and the reason for your request.

Our team will review your inquiry and provide guidance based on the applicable Return Policy. Please wait for return instructions before sending an item back, as additional information or authorization may be required.

What is your cancellation policy?

If you wish to cancel an order, contact service@ysdnw.com as soon as possible and include your order number.

Cancellation depends on the order's processing status and the applicable store policy. Requests cannot be guaranteed once an order has entered fulfillment or has been dispatched.

Please contact us promptly so we can review the available options.

Is ordering online secure?

YSDNW™ uses an online checkout process to help customers submit their orders and payments. When shopping, check that your browser displays a secure connection and use only the payment methods offered through checkout.

For your protection, avoid sending payment card details or passwords through email or other unsecured communication channels.

Is it safe to use my credit card on your website?

If credit card payment is offered at checkout, complete your transaction through the designated payment interface.

Your payment may be processed by the applicable payment provider under its security procedures. Available card types and payment options depend on what is displayed during checkout.

If a payment is declined, verify your billing details or contact your card issuer for assistance.

Is my personal information kept private?

We take the responsible handling of customer information seriously. Information submitted during checkout or when contacting our team is handled in accordance with our Privacy Policy and applicable requirements.

We use relevant order and contact details to support order processing, customer service, and other purposes described in that policy.

Please review our Privacy Policy to understand how information is collected, used, and protected. For privacy-related questions, contact service@ysdnw.com.

YSDNW™ Customer Support

OWNER
Chen Xinhua

COMPANY
Dongguan Yao Tao Technology Co., Ltd.

ADDRESS
Room 412, No. 19, Zhengqian Road
Nancheng Sub-district, Dongguan City
Guangdong Province, China

EMAIL
service@ysdnw.com

PHONE
+86 18466408609

SERVICE HOURS
8:00 AM - 10:00 PM Daily

For order-related inquiries, please include your order number to help us identify your purchase and assist you more efficiently.

Thank you for choosing YSDNW™. We appreciate your interest in our distinctive decorative collections and look forward to helping you with your shopping experience.